FAQs

What is the cancellation and refund policy?

• Cancellations are accepted up to eight days prior to the camp starting date. A full refund less a $50 administration fee will be processed in this case. • Within one week prior to camp starting a full refund less a combined $100 cancellation and administration fee will be offered, ONLY if the booking is filled by another person. It is NOT guaranteed that Kiah Park Horse Riding Camp will be able to fill the booking spot at late notice and therefore the person holding the booking will NOT receive a refund. Alternatively, the person holding the booking may also sell or gift the camp booking to another child whom falls in the camp's age bracket requirements, and DEFINITELY has the same or greater riding ability.• If within one week prior to camp starting the child has a medical condition or government mandated restriction as their reason not to attend camp, Kiah Park Horse Riding Camp will equally share the financial loss, offering a 50% refund once a medical certificate or proof is presented. 'IF' Kiah Park Horse Riding Camp can find a replacement booking, a full refund less a $50 administration fee will be offered. Alternatively, the person holding the booking may also sell or gift the camp booking to another child whom falls in the camp's age bracket requirements, and is DEFINITELY has the same or greater riding ability.• Should tragedy present where a parent or sibling of the child booked in, or the child booked in passes away a full refund will most certainly be processed. “Kiah Park Horse Riding Camp is family owned and operated business which only takes a limited number of bookings at selected weeks of the year to ensure each child has a suitable horse to ride based on their stated ability during the holiday period. If a cancelation takes place the business and therefore family loses the TOTAL cost of the camp booking. That required income is not recovered UNLESS someone else can fill that particular booking spot, which is extremely difficult at late notice. Unfortunately we cannot bear ALL the costs of another's family's misfortunes or choices, but as stated above we have offered an extremely fair refund policy with various of options. We genuinely care for people and ask that you to consider the people behind the business name. For businesses such as Kiah Park Horse Riding Camp to be able to continue to operate we ask that you understand and respect our refund policy. Thank you.”

What is the cancellation and refund policy?2024-10-10T15:38:57+10:00
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